Larry J. Smith

17950 Sunmeadow Dr. #4601 Dallas, Texas 75252

Cell: (469) 571-6033 email: LJSmith75007@yahoo.com

 

Technician Skills

•         Operating Systems: Windows 7, 8, Imaging and Mac OS X, iPhone, iPad, iPod

•         Deploy Computers, Projectors, Document Cameras, and Smart Boards, Video Chat and Conference Calls.

•         Remedy and Service Now Ticketing System

•         Configuration: Printer, Projector, Scanner, and Wireless Network setup.

•         Microsoft Office Suite 2010 - Word, Excel, PowerPoint

•         Apple: Keynote, Numbers, iMovie and Pages

•         Microsoft Outlook Exchange and Live 2007, 2010, 2013 and Office 365

 

Education

My Computer Career Center September 2013 – June 2014

Certificate of completion of the IT Pro Career Program

Certifications in Progress for the following:

•         MTA Networking Fundamentals

•         MTA Windows OS Fundamentals

•         MTA Server Administration Fundamentals

•         MCTS Windows 7 Configuring

•         MTA Security Fundamentals

•         CompTIA Network+ and CompTIA A+

•         MCTS Windows Server 2008 Active Directory

•         MCTS Windows Server 2008

•         MCITP Server 2008 Administrator

•         CCENT and CCNA 

 

LeTourneau University May 2009

•         Bachelor in Business Administration and Economics

 

CCI Training Center Inc. November 2004

•         Computer and Information Systems Security Specialist

 

DeVry Institute of Technology May 1991

•         Associate of Applied Science Degree, Micro Electronics

 

•         Toastmasters Club at BAE SystemsJanuary 2000 – May 2003

 

HCTec Recruiting Service

UT Southwestern Medical Center

Provide Doctors, Nurse, Staff members with technical support in the following:

Computers Workstation and Printing, Software issue with EPIC, Outlook Mail, MS Office,

WL3 Phone, Health Share Skylight, ServiceNow Tickets, SMART Board, Video Conference, Locate equipment via RFID/RTLS, Desk Phones and Voicemail, Apple Air Play and Patients Chat with family.

 

Experis IT Manpower Group

Birdville ISD projectAugust 18 – August 29, 2014

Setup/configure projector, document camera, smart board and cable management.

 

Dallas Independent School District September 2010 – March 2013

Desktop/Helpdesk Computer Technician

•         Provide excellent customer service with follow-up and remote access into system for instruction and documenting in Remedy Ticketing System

•         Perform other duties as required by desktop service department for customer satisfaction via Team Viewer and JoinMe.com connecting to computer.

•         Provide technical support: By phones, oral and written technical support to customers and other Campus Base Technicians.

•         Configure devices to 802.11x wireless connectivity.

•         Install software: Windows and Mac including Microsoft Office Suite, Adobe Acrobat, Oracle, OSI X Mac, Windows XP, 7 and 8, Configure Windows Outlook and Office 365.  

•         Setup and configure laptop to first time users.

•         Configure network and local attached printers.

•         Configure: Andros, iPods and iPhones.

•         Configuring new computers to double monitors, projectors, writing pad.

•         Analyze and report complex computer and peripheral LAN/WAN connectivity failures/issues to desktop computers troubleshoot problems and document in Remedy system.

•         Comply with incident management policies and procedures.

 

Boeing Inc. /BAE SystemNovember 1988 – Sept 2009

Test Technician

•         Developed and performed detailed test results and produced technical reports with visual aid in Power Point software for management.

•         Troubleshooting board level problems.

•         Assemble boards in modules, test, troubleshoot and repair as needed to pass test.

•         Maintained Environmental Stress Testing mature components at Boeing of Irving.

•         Tested Printed Circuit Board Assemblies.

•         Assemble Module assemblies per printed diagram schematic.

•         Functional test requirements using ATS (Automated Test Equipment).

•         Bench test modules per ISO 9000 procedures.

•         Worked under Six Sigma guidelines.

•         Hardware:  Motherboard, Hard drive configuration, Sound Cards, Video, and Ether Net cards.            

United States Air Force- 20 years

Shift Manager and Weapons Load Crew Chief

Aircraft Weapons Delivery Systems: Armament Loader Specialist for aircraft:

•         F100, F105, F4-C, D, E, F15, F16